I called Sprint immediately because I had already looked up the phone number and verified that it was bogus but it was EXTREMELY alarming that they had my exact account balance. The odd thing is – they had my exact account balance from Sprint when I went through their “sprint automated answering service.” call them from within the sprint app on your phoneĬall the number back. login to your sprint account online and do online chat with a representativeĢ. I may be wrong, but i think that is the case.Īll the above said, instead of calling sprint back at that number, you can also:ġ. Meaning, if you are a customer a sprint, and they have an account related issue to discuss with you, they can call you regardless of whether or not you are on the do not call list. I’m not saying the call from that number (caller id) was actually sprint, but when you dial that number back, it is almost certain that you are calling sprint customer service.Īs far as your telephone numbers being on the do not call list, i don’t believe that has anything to do with account related calls. What’s strange about your situation is that if you called 88, then you were calling sprint directly. That said, any legitimate provider won’t call you, and ask you to provide sensitive data to them (like a pin, password, ssn, etc). Unfortunately, it’s way too easy nowadays for caller id to be spoofed / faked, so you’re never quite sure if the call is legit or not. Heya aj - yeah, this particular scam call from caller id 88 is a little confusing because that number is a valid sprint number. It’s unbelievable that this was reported back in 2011 and these scammers are still able To use this number to defraud and steal in 2020, Reply I don’t know what the heck is going with Sprint/TMobile and the security of this customers service number. Since I hung up I have been getting texts asking me to Complete Sprint survey – if I recommend sprint to friends and texts about AT&T. WTH!? This is before I said why I was calling. Then he said while I research your account, I want you to Relax and get your favorite cup Of tea. The guy had the same very thick accents as the “supervisor” I’d spoken to earlier and he asked for My pin right away. I then called Sprint/T-Mobile again held on forever and finally got someone. I immediately changed my pin and security info. That’s when I googled the number and saw this Article and numerous other complaints about this number. I was like, huh.?Īt the same moment the lady was calling back saying she will Continue to help me. A man with deep accent in a LOUD noisy location said he was just checking to make sure everything was fine and he would be transferring me back to the original lady. What really got me suspicious was she told Me that he supervisor needed to talk to me to make sure she fixed my issue. What got me suspicious, was she was taking a long time to give me answers and didn’t seem to know any tech/phone jargon usually heard from phone techs. I gave it to her because I wasn’t suspicious, at that point. I answered thinking Sprint/TMobile was calling back.įirst thing she asked was for my security pin or answer to security question. I opted For the call back.ĥ mins later “T MOBILE EXPERT” shows on my caller ID. Got message of long wait time and would I like to get a callback. I spoke with a Sprint Customer Service agent and confirmed they had not tried to contact me (no duh).ĭid a little research on the internet when I got back to my trusty personal computer, and found many others who reported the same issue on (search for 88).įriendly advice: Never give out ANY personal/private or security information to anyone WHO CALLS YOU.įor other articles like this, please check out my Personal articles category. So I secretly gave the scammers a small little kudos for being creative and sending Sprint’s actual Customer Service telephone number into my Caller ID when they called me. Since I’ve worked in the telecommunications/voip world before, I know Caller ID can be spoofed (faked). I called the number back, and sure enough, it was Sprint Customer Service. Then, it instructed me to enter my account security PIN to resolve the issue.Ĭoincidentally, my mobile service provider is Sprint, so I was curious. The recording explained that there was some fraud alert on my account. I answered and a recorded voice said it was a security call from “Sprint”. Was driving back from an appointment today when I received a phone call with the caller id of 88. This is a Public Service Announcement regarding calls from 88.